Coronavirus Updates

Members: As our community navigates through the coronavirus pandemic, rest assured that your funds are safe, federally insured up to $250,000 by the National Credit Union Administration (NCUA).

Updated May 26: Our Fort Street branch has reopened today at normal operating hours, 7:30am-5pm Monday-Friday.

Aloha Pacific FCU is participating in the City & County of Honolulu’s program to provide grants to small businesses affected by a the COVID-19 pandemic. The $25 million Small Business Relief and Recovery Fund is scheduled to launch Monday, May 18, and offers one-time $10,000 grants to qualified small businesses.

More information is here. Other participating CUs include Hawaii State FCU, Hawaii USA FCU and Honolulu FCU. If the program is successful, another $25 million may be added.

Branch safety measures: At Aloha Pacific, we are monitoring the situation for the safety of our members, employees and the general community, and have instituted additional disinfecting measures and social distancing. All APFCU branches and the Kekaha CU branch are open, operating at pre-COVID-19 hours as listed below. HNGCU and OTSECU remain closed (the HNGCU branches will close permanently as of June 30).

Main and Fort Street: 7:30am to 5pm Monday-Friday
Kailua, Kaimuki, Kapolei, Waikele and Waimalu: 9am to 5pm Monday-Thursday, 9am to 6pm Friday, 9am to 2pm Saturday
Kahului: 9am to 5pm Monday-Friday, 9am to 1pm Saturday
Henderson: 9am to 5pm Monday-Friday, 9:30am to 2pm Saturday
Kekaha: 9am to 4pm Monday-Thursday, 9am to 6pm Friday

Senior Hour will continue to be observed during the first hour of operation at each branch Monday-Thursday.

Stimulus Checks: The IRS is currently rolling out Economic Impact Payments. You can check the status of your payment and how it will be delivered by visiting the Get My Payment website.

Latest Updates

We understand the enormous financial disruption created by the COVID-19 pandemic, and we are ready to help with relief measures:

  • Temporarily cease foreclosures and repossessions
  • Certain loans may be extended up to 90 days
  • [New] Relief Loan up to $1,000 for affected members, interest-free
  • Get additional details about our loan programs here

The following account relief and fee waivers are provided through May 31, 2020:

  • The Aloha Rewards Checking 12 debit card transactions and direct deposit/bill payment requirements
  • ATM surcharge fees reimbursement and non-APFCU ATM withdrawal fee waivers
  • Overdraft Protection transfer fee waivers
  • Overdraft Privilege and NSF fee reduction
  • Early withdrawal fees for certificates and allowing withdrawals for Holiday Savings accounts
  • Learn more about these account changes here

All APFCU branches and the Kekaha CU branch have returned to regular operating hours.

  • Senior Hour will continue to be observed Mondays through Thursdays:
    • 7:30-8:30am at Main and Fort Street
    • 9-10am at Kahului, Kailua, Kaimuki, Kapolei, Waikele, Waimalu, Henderson and Kekaha
  • These branches are closed: Hawaii National Guard CU branches, OTSECU (the HNGCU branches will close permanently as of June 30)

March 23, 2020Aloha Pacific Federal Credit Union logo

Dear Members:

At Aloha Pacific Federal Credit Union, we have always placed our members first. During these uncertain times, our commitment to you is even stronger. Your safety and the safety of your money come first.

KEEPING YOU SAFE
We are following guidelines from the Centers for Disease Control and Prevention (CDC) and the Hawaii State Department of Health so that we can continue to serve you in a safe manner. We are continually monitoring the situation so that we can remain open through this crisis. Other precautionary measures we are taking include:

  • Additional Cleaning
    All our branches are cleaned daily as a part of normal business. We have increased the frequency of cleaning because of COVID-19 and we are making sure that our branches have enough sanitizing supplies.
  • Social Distancing
    We are asking members and employees to kokua and keep close personal contact to a minimum. We have also enabled many of our non-member facing employees with the ability to work from home as part of our social distancing strategy.
  • Branch Hours
    As circumstances change, we may need to shorten hours or close some of our branches to prevent the spread of COVID-19. Check for updates on branch availability.
  • Banking from Home
    Our online banking and mobile app make it easy for you to bank from home during this time when many of you must stay at home and work from home. We encourage all members to use the mobile app and online banking because it is the safest and most convenient way to manage your money. If you have not signed up for online banking or the mobile app, please enroll through the website.
  • Member Assistance Programs
    We are working on financial assistance programs for members who are affected by COVID-19. Details will be announced shortly.

KEEPING YOUR MONEY SAFE
Rest assured that your hard-earned money is safe and secure, backed by the complete confidence of the National Credit Union Administration (NCUA), an independent United States government agency dedicated to protecting credit unions and our members.

Aloha Pacific FCU has served its members through good times and bad. We stand ready to support you in these challenging times.

Vince Otsuka
Vince Otsuka
President & CEO
Aloha Pacific Federal Credit Union

 
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Access your Account

Here's a quick reference guide to make managing your money easier: Where Do I Go?

Many basic transactions - account fund transfers, checking your account balance, check deposits and paying bills - can be done from the comfort of your own home through online banking or anywhere using your smartphone and APFCU's free app:

  • Manage your account or pay bills online with Online Banking
  • You can bank or pay bills anywhere with APFCU’s Mobile App
  • Banking by Phone (KalaTalk): (808) 847-5522 or toll-free, 1-877-847-5522
  • Speak to a Call Center Representative: (808) 531-3711 or toll-free, 1-877-531-3711

  • ATMs
    • FREE unlimited APFCU ATM access
    • FREE access to non-APFCU ATMs
      • Five (5) non-APFCU ATM withdrawal fees are waived each month. After that there is a charge of $1 per withdrawal (ATM surcharge fees may apply).
        Non-APFCU ATM withdrawal fees are waived through May 31, 2020
      • SURCHARGE-FREE ATM withdrawals at First Hawaiian Bank, American Savings Bank, Hawaii National Bank, and CO‑OP network credit unions.
      • ATM surcharge fees up to $20 will be reimbursed when you meet the monthly requirements for your Aloha Rewards Checking account. To be included, transactions must be completed by 8pm on the last day of the month. (Surcharge fees are fees imposed by the ATM owner at the time of withdrawal.)
        ATM surcharge fees for the month will be reimbursed at the end of each month through May 31, 2020
  • Checking Accounts
    • Overdraft Protection: The standard $2 Insufficient Funds (NSF) transfer fee from savings will be assessed beginning June 1, 2020
      The NSF transfer fee is waived through May 31, 2020
    • NSF/Overdraft Privilege fee will be return to the original amount of $25 per applicable transaction beginning June 1, 2020
      The Overdraft Privilege fee was reduced to $12 for each applicable insufficient funds transaction through May 31, 2020
    • The Aloha Rewards Checking 12 debit card transactions and direct deposit/bill payment requirements will return beginning June 1, 2020
      The debit card transactions and direct deposit/bill payment requirements were waived for the months of April and May
  • Certificates and Holiday Savings
    • Early withdrawal fees are waived for certificates through May 31, 2020
    • Withdrawals are allowed for Holiday Savings accounts through May 31, 2020
Branch Hours

All APFCU branches and the Kekaha CU branch have returned to regular operating hours.

These branches are closed: Hawaii National Guard CU, OTSECU (the HNGCU branches will close permanently as of June 30).

Senior Hour will continue to be observed during the first hour of operation at each branch Monday-Thursday.

Shared Branching: Shared branching services have been discontinued for non-members until further notice. APFCU members can still continue to make shared branching transactions.

All APFCU branches and Kekeha CU have returned to normal hours.
HNGCU and OTSECU remain closed.

Main, Fort Street
7:30am - 5pm  Monday-Friday
Kailua, Kaimuki, Kapolei, Waikele and Waimalu
9am - 5pm Monday-Thursday
9am - 6pm Friday
9am - 2pm Saturday
Kahului, Maui
9am - 5pm Monday-Friday
9am - 1pm Saturday
Kekaha CU (Kauai)
9am - 4pm Monday-Thursday
9am - 6pm Friday
Henderson, Las Vegas
9am - 5pm Monday-Friday
9:30am - 2pm Saturday
In addition, Senior Hour will be observed Mondays through Thursdays:
  • 7:30-8:30am at Main, Fort Street
  • 9-10am at Kahului, Kailua, Kaimuki, Kapolei, Waikele, Waimalu, Henderson and Kekaha

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Your Finances

Rest assured your funds are federally insured by the National Credit Union Association. During these unprecedented times, we understand some of you may be experiencing financial hardship. Below are some relief measures to help you through these next few months:

Changes to Existing Loans
  • We'll be temporarily ceasing foreclosures and repossessions
  • You can request deferral of loan payments up to 90 days on certain existing loans. Upon approval, your payments may be deferred and late fees waived.
  • For home mortgage payment relief options, please contact CUSO Services of Hawaii LLC:
    Phone: (808) 539-0172 or toll-free at 1-800-708-2876
  • For commercial loan payment relief options, please contact your Commercial Loan Officer for assistance.
  • VISA® credit cardholders who are not enrolled in autopayment and are not past due over 30 days will have their payments automatically deferred for May, June and July. Payments will still be accepted, as interest will continue to accrue during the deferral period.
Relief Loan

Beginning April 1, affected members may apply for a $1,000 twelve-month interest-free loan with no payments for 90 days

  • Apply Online
  • The Relief Loan is a 12-month loan up to $1,000 for qualified members, and features 0% interest rate and no payments for the first 90 days. Example: monthly payments for the 9-month repayment period on a $1,000 loan is approximately $111.12. Qualified members are members in good standing as of March 1, 2020 and must be able to demonstrate direct financial impact due to COVID-19. Limit one Relief Loan per member. Other restrictions may apply.

Don’t panic. That’s one of the recommendations most financial experts offer whenever the stock market goes down instead of up. The stock market is very nervous about the coronavirus and in the past has been jittery about many other health issues – and recovered as the crisis passed. This crisis, too, will pass. China, the original epicenter of the coronavirus, is already seeing a health recovery.

Prepare for the next downturn. The only sure thing about the stock market is that there WILL be ups and downs. Consider these tried-and-true long-term options:

  • Do you have an emergency fund – generally four to six months of living expenses?
  • Are your investments diversified so that you can weather a financial storm?
  • Will you create a budget so that you know exactly where your money is going – your income, expenses – taking into account your financial goals? You might consider cutting back on unnecessary expenses in order to save more money.

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Be Proactive

Here are suggested precautions you can take to avoid catching or spreading any infectious disease:

  • Avoid close contact with people who are sick
  • Avoid touching your eyes, nose and mouth with unclean hands
  • Wash your hands often, with soap and water, for at least 20 seconds; or use sanitizer with at least 60 percent alcohol if soap and water are not available
  • Cover your mouth with tissue when coughing or sneezing and throw the tissue into the trash
  • Stay at home if you’re sick

Stay informed. For updates and detailed information about COVID-19, go to the Centers for Disease Control and Prevention, the Hawaii Department of Health’s website and the Nevada Department of Health and Human Services website. 

In addition to regular daily cleaning at our branches, common spaces like desks and counters, and equipment such as deposit tubes will be cleaned and disinfected throughout the day.

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