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Mobile App Issues

May 11, 2023

Members may experience an issue in the mobile app when filling in the fields for a new payee or when revising the information for an existing payee: The field that would normally fill in HI (state of Hawaii) may be missing or is noted as invalid.

Also, if you have an Android device in the Hawaii time zone, you may receive an error message when retrieving images of cleared checks;

and transaction history dates may be listed a day behind the actual transaction date. 

To work around these issues, please use online banking on your desktop or mobile device instead of the mobile app. 

We expect these issues to be temporary and will advise members when they are resolved.

Thank you for your patience and understanding.