Contact Us

Call, Mail, Send Message

Do you have questions or comments? Please send us the details and we will do our best to find the answers. Your feedback will help us improve our products and services.

Please DO NOT include personal or account information, such as your Social Security Number or account number, in your message.

Send a Message

Call Center

Speak to a Representative (Monday to Friday, 7:30 a.m-6 p.m; Saturday, 9 a.m.-2 p.m.):
Hawaii, 808-531-3711 | U.S. toll free, 1-877-531-3711

KalaTalk (24-hour automated):
Hawaii, 808-847-5522 | U.S. toll free, 1-877-847-5522

VISA® credit card service (24 hours):
Toll Free, 1-800-442-4757

Lost or Stolen Cards

Inquiry & Lost/Stolen ATM card or VISA® Debit card (Monday to Friday, 7:30 a.m-6 p.m; Saturday, 9 a.m.-2 p.m.):
Hawaii, 808-531-3711 | U.S. toll free, 1-877-531-3711

Lost or Stolen VISA® Debit card (24 hours):
Calling within the U.S.: toll free, 1-833-933-1681

Calling from outside the U.S.:
1-812-647-9794 (this number accepts incoming collect calls)

Lost or Stolen VISA® credit card (24 hours):
Toll Free, 1-800-442-4757

Debit Card Dispute/Claim

Dispute/Claim VISA® Debit card (Monday to Friday, 7:30 a.m-6 p.m; Saturday, 9 a.m.-2 p.m.):
Hawaii, 808-531-3711 

Supervisory Committee

Letters and other correspondence for APFCU's Supervisory Committee should be mailed to: P.O. Box 1377, Aiea Hawaii 96701. (No payments or insurance documents, please.)