Call, Mail, Send Message
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Send a Message
Contact Center
Speak to a Representative (Monday to Friday, 7:30 a.m-6 p.m; Saturday, 9 a.m.-2 p.m.):
Hawaii, 808-531-3711 | U.S. toll free, 1-877-531-3711
KalaTalk (24-hour automated):
Hawaii, 808-847-5522 | U.S. toll free, 1-877-847-5522
VISA® credit card service (24 hours):
Toll Free, 1-833-541-0763
Lost or Stolen Cards
Inquiry & Lost/Stolen ATM card or VISA® Debit card (Monday to Friday, 7:30 a.m-6 p.m; Saturday, 9 a.m.-2 p.m.):
Hawaii, 808-531-3711 | U.S. toll free, 1-877-531-3711
Lost or Stolen VISA® Debit card (24 hours):
Calling within the U.S.: toll free, 1-833-933-1681
Calling from outside the U.S.:
1-812-647-9794 (this number accepts incoming collect calls)
Lost or Stolen VISA® credit card (24 hours):
Toll Free, 1-833-541-0777
Debit Card Dispute/Claim
Dispute/Claim VISA® Debit card
Hawaii, 808-531-3711
Monday to Friday, 7:30 a.m-6 p.m.; Saturday, 9 a.m.-2 p.m.
Credit Card Dispute Line
1-888-829-6434
Monday to Friday, 8:00 a.m.-5:00 p.m. EST; closed weekends and holidays