Careers

Aloha Pacific Federal Credit Union is the premier service-oriented credit union in Hawaii with a family-oriented environment. We focus on long-term relationships with our employees and our members.

Aloha Pacific FCU Staff at Fort Street branch
Our Mission

To build lasting relationships through excellence.

Our Vision

To be our members' trusted source of financial advice and solutions.


 
Benefits

Aloha Pacific offers a highly competitive benefits package* that includes:

  • Paid medical, vision & drug insurance (HMSA & Kaiser plans)
  • Paid employee dental insurance (HDS)
  • 12 paid holidays (13 on election years)
  • 401k plan; and 200% employer match on first 5% of pay
  • Paid time off
  • Company-paid life insurance / optional long-term disability insurance
  • Transportation / parking subsidies 
  • Healthcare and dependent care spending accounts
  • Leadership / management development  opportunities

Benefits effective after applicable wait periods

Aloha Pacific FCU Staff at Best Places to Work 2019
Available Positions

Thank you for your interest in a career with Aloha Pacific Federal Credit Union.
Please submit application and resume to careers@alohapacific.com, or click on the Apply Online button below.

Call Center Representative, Full-time

Department: Call Center

Location: Kaimuki Business Plaza

Job Summary: Responsible for establishing new member accounts, selling and servicing credit union products, and providing excellent service for phone-in members. Performs Call Center responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (account/loan servicing transaction processing or, new account servicing, new loan servicing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Requires one-year certificate from college or technical school; or three (3) to six (6) months related experience and/or training; or equivalent combination of education and experience. Must have knowledge of and experience with customer service principles and practices, and administration and clerical processes. Six (6) months or more in a call center environment highly preferred. Experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Branch Manager, Full-time

Department: Branch

Location: Kaimuki branch

Job Summary: Responsible for the profitability, administration and supervision of branch sales and operations within established policies and guidelines. Creates and fosters a branch culture that promotes teamwork, service excellence, relationship building, and staff professionalism. Leads and develops branch personnel to achieve sales goals and service level standards. Generates defined reports to track actual performance to defined sales and services goals, member satisfaction and new business development. Manages staff to ensure all branch operations are implemented according to company standards, policies, and guidelines. Minimum Qualifications: Requires a bachelor’s degree (BA/BS) from a four-year college or university; five (5) years related experience and/or training; or equivalent combination of education and experience. Two (2) years underwriting experience required. Supervisory experience required. NMLS License required. Valid Hawai’i Driver’s License required and access to a motor vehicle. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Branch Supervisor, Full-time

Department: Branch

Location: Kaimuki branch

Job Summary: Responsible for the supervision of the day-to-day operation of the branch, including both the Branch Operations and the Member Relations areas. Assists the Branch Manager in tracking the profitability and performance in achieving the branches assigned annual sales goals and service level standards. Supports in the coaching, training, and mentoring of the branch staff to achieve branch and individual performance goals and to develop skills in product knowledge, consultative selling, and member service. Participates in the growth of the branch by achieving assigned individual sales goals, service level standards, and SEG servicing and development. Minimum Qualifications: Associate of Arts (AA/AS) degree; four (4) years related experience and/or training; or equivalent combination of education and experience. Extensive knowledge of loan underwriting process and requirements. Knowledge in the use of word processing and spreadsheet programs required. Supervisory experience highly preferred. NMLS License required. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Director of Information Technology, Full-time

Department: IT

Location: Kaimuki Business Plaza

Job Summary: Responsible for directing the planning, development, procurement, implementation, and maintenance of all Credit Union information technology products and services. Formulating and administering IT strategies, policies, procedures, goals, and objectives. Develops IT services and solutions to effectively meet the future needs of Credit Union users. Ensures that IT services are seamless, transparent, and effectively delivered, and that problems are promptly resolved. Coordinates IT activities with other departments, and shares information with assigned boards and committees. Supervises and appraises the activities of subordinate Managers and ensures the cost-effective use of Credit Union resources Minimum Qualifications: Requires a bachelor's degree (BA/BS) from a four-year college or university; or five (5) years related experience and/or training and five (5) years management experience; or equivalent combination of education and experience to effectively perform job responsibilities. Financial industry experience highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Member Relations Specialist , Full-time

Department: Branch

Location: APFCU's Main and Waimalu branches; HNGCU's Kalaeloa branch (part time)

Job Summary: Responsible for providing members the highest level of service, assisting with new accounts and loans, cross-selling of products and services, completing teller transactions and branch operational tasks. Assists in the daily, weekly, and monthly planning and execution of activities and assignments to help the branch stay on target to reach its annual sales, growth, and service goals. Demonstrates commitment to quality service, professionalism, integrity, enthusiasm, respect, good work ethic, and positive attitude to achieve the highest standards of member service when performing duties and assignments. Minimum Qualifications • Must have detailed-oriented and high standard of confidentiality/work ethics. • Must have a minimum of two (2) years related experience and/or training. • Six (6) months underwriting experience required; ability to analyze/understand credit reports and possess basic knowledge of bank underwriting. • Credit must be in good standing. • Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Programmer Analyst, Full-time

Department: IT

Location: Kaimuki Business Plaza

Job Summary: Performs business analysis, design, development, testing of software applications using technologies, including but not limited to, Symitar’s Power-on, HTML, Javascript, .NET, and MS SQL Server. Other technologies that may be used include: Web Services, SML, PHP, Java, and .NET third party development products. Involved in all phases of the software development life cycle from design, database modeling, development, testing, deployment and user training. Participates in the development, implementation and documentation of systems or in problem solving. Minimum Qualifications: Bachelor’s degree (BA/BS) in Computer Science, Systems/Industrial Engineering, Management Information Systems, Business Administration or related field. Minimum of five (5) years’ experience in systems analysis and/or programming; preferably with leadership responsibilities. Must have functional knowledge of information systems, SDLC, and proficiency in programming languages; including some familiarity with financial /business applications, lending applications, investment applications, sufficient to use and support on-line, interactive applications based on equipment ranging from large-scale minicomputers to application servers and microcomputers. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Regional Teller, Full-time

Department: Branch

Location: East and West Regions

Job Summary: Performs relief teller services at various branches not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (transaction processing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Must have detail-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of one (1) year experience in sales or front-line customer service position and one (1) year cumulative cash-handling experience. Valid Driver's License and access to a motor vehicle required. Teller experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Senior Programmer Analyst, Full-time

Department: IT

Location: Kaimuki Business Plaza

Job Summary: Under limited supervision, performs systems analyst activities and makes recommendations in areas that require a high level of technical competency. This position is involved in all phases of the software development life cycle from design, database modeling, development, testing, deployment and user training. This individual participates and provides technical guidance to analyst staff in the development, implementation and documentation of systems or in problem solving. Minimum Qualifications: Bachelor’s degree (BA/BS) in Computer Science, Systems/Industrial Engineering, Management Information Systems, Business Administration or related field. Minimum of five (5) years’ experience in systems analysis and/or programming; preferably with leadership responsibilities. Must have functional knowledge of information systems, SDLC, and proficiency in programming languages; including some familiarity with financial /business applications, lending applications, investment applications, sufficient to use and support on-line, interactive applications based on equipment ranging from large-scale minicomputers to application servers and microcomputers. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Teller, Full-Time

Department: Branch

Location: Main and Kahului, Maui branches

Job Summary: Performs branch responsibilities not limited to both teller services and member services in accordance with quality service objectives and credit union policies and procedures (transaction processing, account maintenance, product cross-sales, balancing, and financial transaction record-keeping). Minimum Qualifications: Must have detail-oriented and high standard of confidentiality/work ethics. High school diploma or equivalent required. Must have a minimum of one (1) year experience in sales or front-line customer service position and one (1) year cumulative cash-handling experience. Teller experience in a financial institution highly preferred. Credit must be in good standing. Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.

Aloha Pacific Federal Credit Union is an Equal Employment Opportunity Employer.

We at Aloha Pacific Federal Credit Union strive for achievement of a diverse, dynamic and engaged team.

It is the policy of our credit union to provide equal employment opportunity to all persons, regardless of race, color, religion, sex, national origin, sexual orientation, disability, medical condition, marital status, age or any other considerations made unlawful by federal or state law.

Apply Today

We are looking for talented, energetic and service-oriented individuals who are interested in joining our credit union family. We strive to offer a competitive benefits package that will enable our team members and their families to achieve a positive work/life balance.

We pride ourselves on investing more than 80 paid hours of classroom training with our training specialists and continued on-the-job training in an interactive learning environment.

Apply Online

Aloha Pacific FCU Staff at Honolulu City Lights Parade

You may also complete an Employment Application to apply in person or mail to the address below. Please attach a resume. Be sure to indicate the position you are applying for.

Aloha Pacific FCU
Attn: Human Resources
832 South Hotel Street
Honolulu, HI 96813

For more information, please contact Human Resources at careers@alohapacific.com, or call (808) 539-0150.

Psychologically Healthy Work Place Awards