Loan Deferral Program

With so many lives disrupted by the Coronavirus (COVID-19) pandemic, we are here to help affected members with some relief from making monthly loan payments.

Members who have experienced loss of employment or a reduction in work hours or related hardship due to COVID-19 may apply to defer their monthly loan payments up to 90 days. Loan deferrals are subject to approval.

Eligible Loans

  • Personal Loans
  • Automobile Loans
  • Mortgage Loans
    Please contact CUSO Services of Hawaii LLC: (808) 539-0172 or toll-free at 1-800-708-2876
  • Commercial Loans
    Please contact your Commercial Loan Officer for assistance.

For assistance with payments on your Home Equity Line of Credit (HELOC) or Personal Line of Credit, please contact us to discuss available options.

Before You Apply

These required documents must accompany your loan deferral application:

  1. Proof of Recent Income: Two (2) most recent pay stubs OR previous quarter's tax filing if self-employed
  2. Verification of Hardship: Letter from your employer documenting involuntary termination or reduction in work hours


Application Processing

Your application is not complete and will not be reviewed until:

  • all required documents are uploaded,
  • all required fields on the application are completed, and
  • your application is signed.

Given the volume of requests, our current turnaround time is 7-10 days. Thank you for your patience and understanding.

Apply for a Loan Deferral

Please select the application best suited to your situation. We recommend using a desktop computer, laptop or tablet for ease in navigating through the form instead of a mobile device that has a smaller screen.

Single Borrower

Individual Application


Joint Application


Need Further Assistance?

For help with the online application or any additional assistance, please call us at (808) 531‑3711 or toll‑free at 1‑877‑531‑3711.